Refund policy

Returns

We accept returns within [15] days of delivery. To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Accompanied by proof of purchase (receipt or order number)

Certain items are non-returnable, including:

  • Perishable goods

  • Custom or personalized products

  • Digital products or downloadable items

  • Gift cards

  • Items marked as final sale

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original method of payment

  • Please allow [10-15] business days for the refund to appear, depending on your bank or payment provider

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email] with details and photos (if applicable).

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping costs are non-refundable

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

If you’ve done all of this and still haven’t received your refund, please contact us at [info.thirteenc@gmail.com].

Contact Us

If you have any questions about returns or refunds, reach out to us at:
Email: [info.thirteenc@gmail.com
Address: [Shop No 92 First Floor Misaq ul Mall Sheikhupura Road Faisalabad]

If you want, I can:

  • Adjust this for online store / physical store

  • Make it shorter or more strict

  • Tailor it to digital products, services, or subscriptions

  • Match a specific country’s consumer laws

Just tell me what kind of business this is 👌